In your honest opinion, tell me what you like to see in a manager. If youre a manager, what traits do you like to see in an employee? As an employee, what shortcomings have you overlooked in your boss and for what reasons? Managers, what shortcomings have you overlooked in your employees, and why? Im hon...
Like if a customer becomes rude because they didn't get their way, starts calling the manager names, can the manager just refuse to help the customer and just walk away? Like a basic F-U to them. This happened recently. The customer said they would call corporate and then demanded to speak to a store ma...
We need air too because we work as hard as everyone else.Thats not fair ...... I will be leaving Kroger soon. Its a lot of practices bias at my store and I feel sorry for my coworkers who stand to take it.
Okay here's my question. Please follow along the example. This guy - lets call him "Dude" works as a cashier at his local Kroger. "Dude" hears about another Kroger hiring for to be in deli. "Dude" is interested in this position but since the position is at a different Kroger he would have to transfer. ...
Do any of you guys work in a store where the department head gets along with their backup so poorly? It's like that in my store with a certain department head and her backup. And i'm always caught in the middle of it. They both criticize each other every chance they get, and the way i hear it from one, the oth...
Anybody heard anything about this? My grocery manager told me the other day that we're supposed to start facing rather than l-blocking/pulling two forward because customers like it better. Unfortunately, it now takes me an extra 20 minutes an aisle to condition doing it that way, and of course, we'...
We are having our total store inventory in a few days. Can someone give me a how to guide in using the handheld and printing out the numbers? I know you condition the store so counting is easier and everything is in its proper place. I forgot about how to use the handheld when counting product and how to pri...
My store never has people on the floor to help out a customer. I have to excessively page someone from a department because they are no where to be found. I have a new front end manager and shes not too eager to be at Kroger, her attitude is horrible. The tags on the merchandise are expired, so we lose money f...
Got into a conversation with a customer lady. A regular of mine. Told her that I don't smoke or drink. She looked at me in disbelief. Asked me if I used to do those things. Told her I never have. She looked at me like I'm some sort of reincarnation of Jesus Christ. Hahaha, love it.
I'd like to know how it's done at your stores. I've got a question here about what to do in this particular make it right situation. Customer has a package of krispy kreme donuts in their hand that they've scanned and it shows up on the screen as $3.49. On the front of the package, there's a red sticker sayi...
We have been told safety is our number one priority. Customers and employees must remain on their feet. Then why is it when we utility clerks/courtesy clerks dont answer service calls up front, we get yelled at for it? Are we NOT supposed to do our sweeps PROPERLY? NOT do FAKE logs? Whenever we are on our...
I was recently asked "What our Deli/Bakery can do to improve and work as a Team?" 1) Management can actually do their job and make others do theirs. 2) Reward hard work (the ones who work are are the ones being treated like crap, while the ones who do next to nothing, but talk and stand around, get reward...
is it the OSAT? I'm not sure but either way, that is huge where I'm at right now. "make the customer happy" Our store has a guy who goes nuts over any new program they roll out and when they started a chart with every customer mention, this guy got a stiffy. About half the store has their name...
