When you're zooming through an order, especially a large one, thinking you're about to have a quick transaction, and then.. The customer starts telling you a long story towards the end of the transaction, so you know they're gonna stick around and kind of slowpoke around their payment to talk more T...
Well, our store has a "Bulk Foods" section. And yesterday I happen to have a customer come through my line with some bags of cashews and other high priced nuts with pre-printed labels on them. Now, the funny thing is, they were priced as peanuts (which I think are around $3 or $4 a pound). I know for a fact t...
I had a customer who was on her phone the entire time during her transaction, including after she paid. So I bagged her groceries in plastic, but she got pissy and said that she wanted paper. So how do you deal with customers like this, especially when they are still on their phone after paying?
tl;dr: title. I work at a Kroger near Nashville and have been since last year. As a mixed clerk, I put every ounce of effort I possibly can into ensuring that the customer's experience is as smooth and efficient as possible. I don't like to brag, but I'm definitely one of the fastest baggers and cashiers...
Hi everyone, I'm new to the forums and I wasn't really sure how to go about this, so I came here hoping for some helpful advice. I hesitated about posting, but I slapped my hands over my eyes and just clicked submit. This hasn't really happened to me before, and maybe I'm making a big deal out of nothing, bu...
The period of being able to report this has passed, I was afraid to post it because it's kind of detailed and i didn't want to be identified, but I want advice on this situation as it could happen to me again, and i want to be prepared. I transferred from the worst store in the state, to a training store. Our S...
I am a cashier for Kroger, I'm in my 30s but wish to train in a different career, retail just isn't for me so I've been offered a place on a college course that will train me so I can get into the healthcare field. The course will involve me doing evening classes Monday through Friday, at the moment I just wor...
We have a serious problem where I work of information never getting where it needs to be. None of these issues have been addressed, let alone fixed, for months. 1. The store is a newer one, but was designed a little over a decade ago, and the next nearest competitor closed only a few months ago. We have way...
And do they say hello to you back? I noticed that when I'm on register, 50% of customers don't say hello or acknowledge my existence when I say hello to them. But when a supervisor or manager is on the register, ALL the customers say hello to them.
I've been told that the delay on me getting the Lead/Head position in the Deli is the training program. Supposedly there is a new training program for the Lead being worked on and isn't completed yet. I was also told by Store managers that I didn't have to write a LOI (Letter of Interest) for the positi...
